CLEAR COSTS. AN INFORMED CHOICE.
Know the assessment fee
before we arrive.
A repair starts with understanding the fault. We confirm the exact callout and diagnosis fee before your visit, so you can decide whether to book.
No guessing before the visit
Your assessment fee,
agreed upfront.
Includes travel and diagnosis. The exact fee depends on the visit and is confirmed before you book.
Understand the feesDeducted from your repair bill
when you proceed.
Any fee waiver is agreed before the visit.
What the fee covers.
The agreed callout and diagnosis fee includes travel and assessment of the reported appliance fault.
If you approve the repair
Your agreed assessment fee is deducted from the repair bill. Parts and repair labour are quoted separately after assessment.
If you do not proceed
The agreed callout and diagnosis fee applies unless a different arrangement or waiver was agreed before the visit.
What can change the repair quote?
The diagnosed fault, parts required, parts availability and work involved. A symptom description alone may not be enough for a reliable final repair price.
Before work proceeds
Ask for the repair scope, parts and labour charges, expected next steps, and any applicable warranty terms in writing. Warranty cover depends on the specific work agreed; no blanket warranty is advertised here.
A quote and a diagnosis are different.
You can contact us to describe a fault and ask about the process. An on-site diagnosis is a booked service with the agreed fee above. Any special offer or fee waiver must be confirmed before the visit.
Let’s get it working again
A faulty appliance.
A clear next step.
Tell us your town, appliance and fault.
We’ll confirm the next available visit.