Tell us what’s wrong
Send your town, appliance brand and a short description of the fault. A model number or error code helps.
WASHING MACHINE REPAIRS
Laundry on hold?
Start with an assessment.
Front-loader or top-loader giving trouble? Send us the brand, model and symptoms to check repair availability in your area.
From a stopped cycle
to a clear next step.
- Machine not starting or stopping during a cycle
- Water not draining or clothes left soaking wet
- Drum not spinning as expected
- Water leaking around the appliance
- Unusual vibration, noise or drum movement
- Error codes, filling or control problems
Symptoms can have different causes. Diagnosis helps establish the repair options before you decide how to proceed.
HELP US PREPARE
Send the error code.
Tell us what happened.
Include your town, brand, whether it is a front-loader or top-loader, and model number if available. Tell us whether the machine fills, washes, drains and spins, and share any displayed error code.
If water is leaking, stop the cycle and turn off the water supply if safe and accessible. Do not force a locked door, bypass a safety switch or reach into a moving drum.
Let us know if the appliance was recently moved or if a previous repair has been attempted. We confirm the visit and fee before travelling.
No guessing before the visit
Your assessment fee,
agreed upfront.
Includes travel and diagnosis. The exact fee depends on the visit and is confirmed before you book.
Understand the feesCALLOUT + DIAGNOSISR250–R450
Any fee waiver is agreed before the visit.
Deducted from your repair bill
when you proceed.
Any fee waiver is agreed before the visit.
Three steps to an informed decision.
Agree the visit
We confirm coverage, availability and the exact callout and diagnosis fee before arranging your visit.
Decide on the repair
After assessment, discuss the repair quote. If you proceed, your agreed assessment fee is deducted from the repair bill.
Let’s get it working again
A faulty appliance.
A clear next step.
Tell us your town, appliance and fault.
We’ll confirm the next available visit.